Power company recently outsourced their payment system and now have to pay a fuckin’ fee to pay my goddamned bill. The only way to avoid that is autopay.

Further infuriating is I have to re-add my bank info to yet another third party system.

Fuck the modern world, man.

      • BorgDrone@lemmy.one
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        2 months ago

        So? It’s not like they are a secret. What are any potential hackers going to to with my bank account numbers? Send me money?

        • 4am@lemm.ee
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          2 months ago

          Give me your bank account number right now then?

          Yeah, I didn’t think so.

          Your comment is pure cope because you realize deep down the danger you put yourself in.

          • BorgDrone@lemmy.one
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            2 months ago

            I won’t share it because it could be used to link my Lemmy account to my real life identity, not because you could use it to access my account.

            If it was such a secret and sensitive number, why does every company blast it all over the place? Pretty much every company will have their bank account number in their letterhead and on the ‘contact information’ page of their website.

            Here is a list of all bank account numbers used by the Dutch tax service (the Dutch equivalent of the IRS). Should be plenty of money in those accounts.

            • DrSteveBrule@mander.xyz
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              2 months ago

              I won’t share it because it could be used to link my Lemmy account to my real life identity, not because you could use it to access my account.

              Is this also not a good reason to not set up auto pay in the case of data breaches? Sure it may not be connected to your lemmy account, but does no other personal info about you link to that data?

        • Admiral Patrick@dubvee.orgOP
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          2 months ago

          It’s not like they are a secret.

          They’re also not public info, either. Typically they’re combined with name, address, etc for fraud protection, but those details are even easier to acquire than account numbers. The routing numbers are public information, though. In the result of a data breach, a bad actor has everything they need.

          What are any potential hackers going to to with my bank account numbers?

          Just about anything they want since they’ll likely have your personal details too. When adding a bank account to any of my utility payment accounts, there is no verification whatsoever; enter details, authorize payment.

          I don’t use CashApp and the like, but in the past, PayPal would deposit a few cents into the account, and you had to verify ownership of the account by entering those random amounts into the signup form to complete the process. That’s also trivially defeated if enough of your data was breached and in the hands of an attacker (e.g. call the bank, pretend to be you, and ask for the info).

          Not to mention, why would attackers in phishing/scam emails ask for bank details if they’re not secret or are useless?

          • BorgDrone@lemmy.one
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            2 months ago

            Maybe that’s true if you live in a country with an archaic banking system. Here in Europe, you can do nothing with just my IBAN (International Bank Account Number) other than send me money. Anything else requires multi-step verification.

    • FiveMacs@lemmy.ca
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      2 months ago

      For me, telecom companies just randomly jack the costs and hope you don’t look. I’ve caught them constantly adding $20 to my set rate and claim ‘oh this special promotion ended’ when I don’t even have promotions.

      Never trust companies to just take your money without looking at the invoice.

      • BorgDrone@lemmy.one
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        2 months ago

        They aren’t allowed to just do that. Being allowed to directly withdraw money from customers accounts who authorized it is a privilege, one that banks can withdraw if they find a company abuses it.

  • I Cast Fist@programming.dev
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    2 months ago

    It’s stuff like this that makes me amazed at how advanced Brazil is in some regards (or how backwards USA is). We can, from the comfort of a banking app (that can make instant money transfers to any other bank, free of charge), set up automatic payment of utilities like phone, electricity and water, no extra bank bullshit hidden charges applied.

    • blackn1ght@feddit.uk
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      2 months ago

      Are there banks that don’t do this or charge? I just assumed these things were the absolute basics of banking and are free for everyone.

    • Admiral Patrick@dubvee.orgOP
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      2 months ago

      Oh, we can do that too, at least to varying degrees. Depends on the bank and what services they offer.

      My bank will at least do what’s called “Bill Pay”. It’s (mostly) the equivalent of me telling the bank to write and mail a check to a company on my behalf. I don’t currently have that setup, but it is something I’m looking into. It’s been available for a long time, but years and years ago when I looked into it, only certain companies/utilities were supported by my bank.

      • Kazumara@discuss.tchncs.de
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        2 months ago

        the equivalent of me telling the bank to write and mail a check to a company on my behalf.

        What the fuck? Why don’t they just transfer the money electronically instead?

  • DudeImMacGyver@kbin.earth
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    2 months ago

    Isn’t First Energy that company that got busted for bribes but then the local politicians/courts basically let them bribe their way out of trouble with $20 million???

  • RagingSnarkasm@lemmy.world
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    2 months ago

    If you have a good credit union, you should be able to set up an extra account and you only use that account to pay these extortion bills. Electronically transfer funds in from your main account, and never give anyone access to your primary.

  • bighatchester@lemmy.world
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    2 months ago

    My power company made me download an app to pay for a bill with cc . Now that I should be paying bills with a credit card but I was in a tight spot and needed to keep the lights on .

    • dohpaz42@lemmy.world
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      2 months ago

      Visa debits cards can be used as a credit card, but debits from your bank. Added bonus is that you get fraud protections that your bank may not offer for debit transactions.

      Edit: that is not to downplay that you said you were in a tight spot.

  • Maeve@kbin.earth
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    2 months ago

    They do that here, unless you pay at the county offices. Yep, either we pay the fee individually or collectively, and they don’t even reimburse the county.

  • greenshirtdenimjeans@sh.itjust.works
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    2 months ago

    Yes, with no warning or anything. I called yesterday but the wait to talk to someone was over an hour so I chose the call back option. Then I missed their call. I’m gonna make them reimburse the $2.75

  • davidgro@lemmy.world
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    2 months ago

    Use Bill Pay from your bank/credit union to mail them a check (without even paying postage yourself)

    • toiletobserver@lemmy.world
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      2 months ago

      I can’t updoot this enough. Fuck everyone’s fee ridden bullshit apps, websites, outsourced garbage services. I make almost everyone send me a paper bill or i just won’t pay.

      • Styxia@lemmy.world
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        2 months ago
        • pay online fee: $2.50
        • Paper bill/pay by check fee: $5.00.

        I made the numbers up as I don’t recall them offhand but my energy company effectively has this policy now. :/

        • DireTech@lemm.ee
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          2 months ago

          They’re required to have some method of payment that doesn’t involve additional fees. Ironically, it’s usually the method that involves the most work for their employees.

      • FiveMacs@lemmy.ca
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        2 months ago

        It’s fun arguing with companies that claim they can’t send paper bills anymore.

    • Admiral Patrick@dubvee.orgOP
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      2 months ago

      Yeah, I’ve been meaning to look into that. Especially so I can start unlinking my bank details from sites that will eventually expose them in a breach.

    • Midnight Wolf@lemmy.world
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      2 months ago

      That’s step one. Step two is to get enough solar and whole-house battery storage so you can cut the grid and give them $0.

    • Altima NEO@lemmy.zip
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      2 months ago

      That’s the way to go! I pay all my bills through the bank. All they need is your services account number and a mailing address. It’s much nicer when you can pay all your bills in one place instead of having to deal a bunch of different payment apps/websites.

      • Frosty@pawb.social
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        2 months ago

        Exactly. I control when and how the money goes out. This way I don’t have to hope that a) the payee doesn’t make mistakes and take out more than once or more than the scheduled amount and b) that the payee isn’t caught in a data breach with my banking details.

        At the end of the day, I just take a little time to make sure all the bills are scheduled for the right amounts over the coming few weeks.

    • WxFisch@lemmy.world
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      2 months ago

      I do exactly this. My bank will try to use ACH or a one time debit card automatically, but inevitably ends up sending a check each month. What’s better is if I use the bill the water company sends and mail it back with a check there is a fee, but they don’t charge it when my bank sends a check.

      • Deello@lemm.ee
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        2 months ago

        They’re not trying to fuck over the banks. They have better lawyers.

  • thezeesystem@lemmy.blahaj.zone
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    2 months ago

    I never let any company know my card details, I use privacy.com to make a fake card and pay them and then put it on hold so if they try auto charging me when I don’t want it, the card just gets denied.

  • grue@lemmy.world
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    2 months ago

    Further infuriating is I have to re-add my bank info to yet another third party system.

    “We don’t NeEd STrONG coNSUmer PRoTEctiOn LAws bECauSe YOU Get to DECiDe WHO YOu Do bUsINesS wIth”

  • tal@lemmy.today
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    2 months ago

    Having a fee of some sort based on payment option is probably desirable. They get charged those fees.

    If they don’t expose the fee to you, they still charge the fee, or at least an average that covers their costs across all users, but it gets buried in a single price charged to all users, so you can’t choose whether or not to pay it.

    Otherwise, the guys paying via their bank are subsidizing the guys paying via credit cards, even though they aren’t incurring the cost.

    • BenLeMan@lemmy.world
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      2 months ago

      Except that this is a recent change so the cost is added onto the bill that must have surely covered said cost before.

    • shalafi@lemmy.world
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      2 months ago

      Oh shush. We don’t want to learn how the world works or how to effectively navigate it. We just want everyone to give us free shit while not having jobs.

      Seriously, I can go on for ages about how to manipulate capitalistic systems for our own benefit. Nope. “Kill the capitalists!” OK. Then a system by another name will abuse you instead.

      While we’re at it, if you’re not a business with special banking needs, why is anyone using a filthy bank?! Credit unions are the dictionary definition of socialism.

  • hedgehogging_the_bed@lemmy.world
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    2 months ago

    My power company found a new and infuriating way to fuck with me. They send every e-bill with a required payment of $0 and then the regular balance but my bank auto-pay only reads it as $0 due today and ignores it.

    So the bank says it’s the power company’s fault, the power company claims to have no control over it. Oh and they don’t send paper bills any more (although they send me a paper report every month shaming me for stressing the grid by charging my electric car) So you have to remember to go online and look up the bill and pay it on their awful $5 transaction bill pay instead.

    • shalafi@lemmy.world
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      2 months ago

      Well, yeah? It costs the landlord to take online payments. Should they spread that cost to other people who choose to pay differently?

      Use your bank, or hopefully your credit union, to send a check. There. Neither of you are out a single dime, no hassle for either party.

      • Empricorn@feddit.nl
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        2 months ago

        “We’re not renewing your lease.” Or better yet, “Please sign your new lease, at the additional $1200 market rate per month, or kindly vacate by the 1st.”

        Hope you can get time off work and have the friends and money to relocate so you can enjoy another 12 months of Freedom™ from living on the street!