I’m not sure if anyone cares about an update, but I wanna just vent a bit.

I got the email (as shown in the screenshot) on June 25 very late at night.

Welp, I filed a Chargeback immedialy upon reading that. Guess that’s one store I can’t go to anymore… 🤷‍♂️

Still have yet to hear back from the bank on their process, but they say they’ll “temporarily credit the balance” while they “investigate”.

If my Bank decides to screw with me, the next update is probably gonna be in “c/ActuallyInfuriating” (I hope everything goes through fine, fingers crossed)

I did some online searching, and found like a few different posts from Reddit with others saying they got the same “completed investigation… unable to provide refund or replacement” bullshit.

They didn’t even give me a chance to send the video evidence. The rep on the phone said they would “contact me there are any updates or request further information”, but didn’t tell me where to send the video to. Nor did anyone contacted me to request it.

What I think happened with the so-called “investigation” is that, BestBuy just deferred it to Doordash, and they must’ve looked at the picture taken by the driver and just sided with their driver to protect their bottom line, and BestBuy just accepted that as an explanation.

Pictures are stationary lmfao. That proves nothing. Only that the package was at the door (which was actually a neighbor’s door btw), not that the driver didn’t just snatched it immediately after.

Tbh, I doubt things would change much even if they got the video, they don’t take this seriously at all. They would’ve just said the video was blurry and deny refund.

Btw: I ended up ordering a different laptop from Amazon and they shipped with UPS and it arrived safely, with all security seals intact. I don’t like how Amazon is taking over everything and have become monopolistic, but at least their stuff actually arrives…

  • Baron Von J@lemmy.worldEnglish
    0·
    9 hours ago

    But the bank would care about the police report for the charge back. A civil court would care about it if having to sue for restitution if the charge back is denied.

    • SkyezOpen@lemmy.worldEnglish
      0·
      8 hours ago

      This is the correct answer. The incorrect answer is to order more DD from BB and hope for the same guy while you hold a baseball bat behind the door.

    • Monument@lemmy.sdf.orgEnglish
      0·
      8 hours ago

      100%

      The administrative state may not give a shirt about you or the crimes that have been committed against you, but they care about your capacity to make life challenging for them. Police won’t investigate, but they will take a report. A report is a legal document. It implies the threat of real consequences if they don’t get their ship together.