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3 months agoI do not work there, just referenced the terms of conditions from their website, so you need to ask them the questions, but I think having a 1Gb connection with 30TB of seeding will eat up that pretty fast either way and also cause a mayhem of incoming connections, so it can hardly be considered private use (based on their definition)
Again, I have no reference to the company, so all questions should be forwarded to them not me. I simply gave a possible reasoning of the ban from their terms.
edit: added info about their definition of private use
I know this doesn’t directly solve your issue, and it might not help much now, but I wanted to share my experience just in case it’s useful.
When I had a similar problem after switching phones, what ended up helping was that I had 2FA enabled beforehand. In that case, after selecting the option to recover my account suddenly allowed me to receive a verification code via SMS—something that didn’t appear on the usual login screen, it was greyed out before selecting this option.
It probably won’t work if 2FA is disabled, but maybe it’s still worth checking if any recovery options that shows up helps. There might be a choice there that helps you resolve your problem as well.
In any case, good luck—I hope you’re able to get it sorted soon!