I’m not sure if anyone cares about an update, but I wanna just vent a bit.
I got the email (as shown in the screenshot) on June 25 very late at night.
Welp, I filed a Chargeback immedialy upon reading that. Guess that’s one store I can’t go to anymore… 🤷♂️
Still have yet to hear back from the bank on their process, but they say they’ll “temporarily credit the balance” while they “investigate”.
If my Bank decides to screw with me, the next update is probably gonna be in “c/ActuallyInfuriating” (I hope everything goes through fine, fingers crossed)
I did some online searching, and found like a few different posts from Reddit with others saying they got the same “completed investigation… unable to provide refund or replacement” bullshit.
They didn’t even give me a chance to send the video evidence. The rep on the phone said they would “contact me there are any updates or request further information”, but didn’t tell me where to send the video to. Nor did anyone contacted me to request it.
What I think happened with the so-called “investigation” is that, BestBuy just deferred it to Doordash, and they must’ve looked at the picture taken by the driver and just sided with their driver to protect their bottom line, and BestBuy just accepted that as an explanation.
Pictures are stationary lmfao. That proves nothing. Only that the package was at the door (which was actually a neighbor’s door btw), not that the driver didn’t just snatched it immediately after.
Tbh, I doubt things would change much even if they got the video, they don’t take this seriously at all. They would’ve just said the video was blurry and deny refund.
Btw: I ended up ordering a different laptop from Amazon and they shipped with UPS and it arrived safely, with all security seals intact. I don’t like how Amazon is taking over everything and have become monopolistic, but at least their stuff actually arrives…
The crap leave it on the doorstep and hope no one nicks it delivery wasn’t a thing in my country until amazon made it a thing. Don’t make out they’re the good guys. They’re absolutely not.
“We investigated ourselves and found we have no wrongdoing”
Go to your attorney general’s website and fill out a form for a complaint. Check the box says you don’t mind getting the news involved and detail everything you’ve done so far that hasn’t worked.
Honestly I would try reaching out to some local or regional news networks to see if they want to run your story. I’m sure they’ll love also having the video because they can show it during the segment. It sucks that it has to suddenly become a PR matter for the companies involved for them to give a shit.
Take it up with local law enforcement??? lol
Call the cops on Best Buy.
Have you thought about sending this story with the video to local news? I’m sure they will love it and negative publicity will force BB to resolve it.
Did you report doordash to the police?
I got a samsung phone last year with a 200 bucks rebate. You better believe I cashed that in right quick (“while supplies last”).
Not sure if this works anymore, but worth a try. Get on the phone with the 1-800 during business hours and escalate, ask for consumer relations. Make sure you tell each person that you talk to that you’ll never be shopping at best buy again if this isn’t resolved, so they know you’re serious and will properly escalate you. 15 years ago, that would solve any problem. People who absolutely scammed Best Buy would still get replacements plus a gift card for their trouble, at least once.
Sorry this happened to you. Don’t just assume the chargeback is going to solve things without any more effort, the machines involved might fuck you over if you don’t take steps. Credit card might side with vendor if you don’t submit evidence better than theirs. Your case seems cut and dry since it wasn’t even the right address, but you might still need to get that police report filled. Like the other poster said, you’re just getting the case#, as frustrating as it is, expecting anything else would just be silly. All of these things show you are serious and not a scammer. Scammers wouldn’t try this shit because it would put them in jail the second or third time they did it without any evidence. You have evidence, but the machine is tuned to ignore it until escalation. Fucking lame, I know.
Nobody should ever EVER buy anything or do anything from best buy. They will fuck you over and they pry on non tech people into making them buy overpriced garbage.
OP, if you do go over to actually infuriating, could you post a link to it so we can still follow the story?
I just got done reading the original post.
I don’t know if this is the right advice, or if this advice will help anyone, but if you have the delivery driver on camera mis-delivering the product, then stealing the product, I would have first contacted the delivery service/Best Buy with a photo of the front of your house with the house numbers clearly visible to say that the product was not delivered to your home. Full stop. The package was not delivered correctly. If BB/DD insist on that the package was delivered to me, I’d file a police report. Police report in hand, I’d respond to BB/DD with the police report and video of the incident and request to either be refunded or to receive the product you paid for.
Basically, give them as little wiggle room as possible before you invoke professionals into the mix who can advocate for you.
The police do not care about porch pirates.
But the bank would care about the police report for the charge back. A civil court would care about it if having to sue for restitution if the charge back is denied.
This is the correct answer. The incorrect answer is to order more DD from BB and hope for the same guy while you hold a baseball bat behind the door.
100%
The administrative state may not give a shirt about you or the crimes that have been committed against you, but they care about your capacity to make life challenging for them. Police won’t investigate, but they will take a report. A report is a legal document. It implies the threat of real consequences if they don’t get their ship together.
Feels like slam dunk small claims. They might not even bother sending a representative.
Amazon is a great place to shop for things to buy on ebay.
Ebay can be really really bad too, Google around and start with the ebay executive team that sent a bloody pigs head to a journalist who said some bad things about ebay
On the flip side, I ordered something on eBay specifically to avoid Amazon and I still got a package from Amazon. Some people are basically just using an automated eBay account as a front for Amazon and pocketing the tiny margins.
That’s all perfectly cromulent, but just keep in mind fleaBay has its issues as well. One must be ever diligent whilst shopping online. And it’s getting worse.
I had a similar thing happen with Best Buy. I ordered a laptop which showed as “delivered” but never arrived. In fact I was at home the whole day they claimed it was delivered and nobody even came. Best Buy had no proof it was delivered other than a tracking number, and wouldn’t send me a new one or refund me. The employee on the phone told me to just call the police and report it as stolen. I escalated it to a supervisor and asked them to listen to the original conversation, and explained that it’s not my responsibility to get the laptop - it’s their responsibility to ship it to me. I also at the same time disputed it with my credit card. The end result was someone at Best Buy calling me back and apologizing for the employee’s mistake, and my credit card company saying they refunded my money, as well as telling me I could keep the laptop if it ever arrived later. So it ended up working out. I just had to escalate it and be the squeaky wheel.
Yeah this is what back charges are for, and the absolute beauty of credit.
Won’t hear me say that much.
But you don’t have to go through the nonsense if you use credit.
You tell them “hey I bought this and didn’t get it I am disputing the charge.”
And their legal team calls their legal team and says “we want receipts and proof or we will litigate and also we are a financial institution and you’re best buy so be smart here.”
Instant (well not really, but effortless) resolve almost every time you’re in the right.
I use my credit card for everything, and pay it off fully every month.
I had to do a chargeback once. Convert tickets bought in December 2019, concert obviously cancelled. Ticket site wouldn’t refund, they just kept saying “oh just wait until it’s rescheduled” when I E-mailed for a refund. I asked four times. I told them “even if it is rescheduled, I’m not going to a concert in a pandemic.”
I went to my credit card’s web site, clicked a button, wrote a sentence, and the charge was gone. Never heard about it again. It’s truly the way to go.
Yes, the system works, but it kinds sucks that it’s based on getting the biggest gorilla on your side, rather than which side is actually in the right.
That’s kinda the way of the world in general unfortunately.
If your bank fucks you, small claims court time and new bank time.
That means BestBuy effectively gets a $700+ dollars interest free loan from me for a few months, since courts take months.
Did you choose to pay with installments for the laptop, is that why they’ll get more money from you? For the privilege of not having the product…
If you exhaust all other options, what else can you do? The suggestion of filing complaints with your state AG and any applicable groups would also be a good move - good suggestion from Fugly!
Actually, now that I think about it, you could try contacting higher ups at Best Buy to see if they would make it right, make noise on social media, and consider contacting local news if you’re up for it. Putting pressure on them like that might speed up the resolution.
This is actually where Twitter was good. I would always get a better response with a public @ mention to the company on Twitter.
I had a similar experience with Reddit and ENGWE after their faulty front fender broke my fucking arm. They didn’t seem to give a shit until I started making noise. After that they reimbursed me for my helmet, but I still need physical therapy and a new fender. We’ll see how that goes.
good luck with getting the PT covered!
Thanks, I live in America so my healthcare is a God damned dumpster fire.
Maybe reach out to your state AG before going the small claims court. Report them for anti-consumer behavior. Frequently, the notice saying they’ve received a complaint and asking for what’s up is enough to get them to change tune immediately.
